System Technologies Specialist,
Arçelik Global

August 2021 - December 2022 • 1 year 4 months

• Managing Active Directory, SCCM, Intune (iOS, Android, macOS), M365, MS Defender AV+EDR, Exchange and Amazon SES infrastructures
• Using Jira for my projects and I also give support to our operations team there
• Using Picus, M365 Secure Score and CIS to harden our users, clients and servers
• Securing our users identities with MFA and CA on Okta and Azure AD
• Managing GlobalSCAPE EFT Server for critical and secure file transfer needs
• Managing all email infra with multiple email gateways of 2 millions of emails received and 250 thousand emails sent
• Giving trainings on my specialties to our operations team
• Making corporate decisions for IT infra. We always try to improve and harden our systems. Also we are commissioning new systems.

Senior System Engineer,
Eti Foods

October 2018 - August 2021 • 2 years 11 months

Eti is one of the biggest packaged food production companies in Turkey. Eti has more than 7000 employees from all over the world. All of the endpoints comes to us, Eskişehir center with MPLS connections.

We as a 3 people team, do our best to give those employees, distributers and customers a pleasant, 24/7 effectively working IT infrastructure. I have mostly worked on the subjects below:

• Managing Active Directory, creating and closing user accounts, GPO, implementing PowerShell scripts to automate processes
• Managing File Servers/SFTP Servers and giving users necessary authorization after approvals
• Giving level 2-3 remote support to users from ITSM software. There are about 10-15 cases which comes to me everyday.
• Managing load-balanced Exchange servers, creating and closing user accounts, tracing stuck emails, managing email distribution/security groups, planning updates/upgrades/improvements
• Monitoring all the servers health statuses from OMS and Zabbix, intervene any problem before occurring
• Grouping user computer accounts in SCCM and deploying necessary applications etc. to related departments
• Creating installation packages customized for Eti
• Managing users Microsoft licences and assigning them to related users
• Ensuring connectivity with AD and Azure, maintaining the Hybrid structure, making users reset their password with SSPR
• Implementing new Microsoft cloud solutions considering security first. I have created tight policies for Azure AD Conditional Access, Intune App Protection
• Attending necessary trainings like about GDPR
• Escalating unsolved problems to Microsoft Support and tracking them
• Managing, maintaining physical servers, switches located in data center
• Creating instructions for our team and other employees
• Keeping inventory of physical and virtual devices

IT Support Specialist,
Ldap Information Technologies

May 2016 - December 2016 • 7 months

After I have completed my internship at Cantas Refrigeration, I started working at the same companies IT Department but as an outsource. I have dealt with the subjects below while I was working.

• Installing, maintaining and managing all the staffs computers and phones
• Giving immediate and necessary support for all the staff to complete their tasks without a problem and helping them
• Keeping wired and wireless network in the company 24/7 at full capacity
• Installing, managing and keeping all the printers and other electronic devices working
• Keeping companies all branches located in Turkey active, connected to internet and communicate with headquarters via VPN and installing, maintaining and managing all the IT infrastructure used in these locations
• Daily routine Antivirus software checks and making necessary security measures
• Maintaining and managing all the servers, disk units and services within the company and if necessary, new installations
• Necessary steps for staff changes and new recruitments (Computer setup, access to company files, creating email accounts, etc.)
• Establishing contact with the companies we have been working with and solving problems originated from them as soon as possible
• Creating a blog for our company
• Implementing an ITSM system (ManageEngine) for our department

IT Intern,
Cantas Refrigeration

December 2015 - May 2016 • 5 months

On my 5 months training at ENSO Holding in IT Department, we have supported all the companies connected to ENSO Holding which are Cantas Refrigeration, Iltekno Engineering, Esko Energy and Cantas Insurance. We had about 300 personnel. We did routine checks everyday to ensure the security and availability of the system. There were some new branches and depots opening and we installed the necessary IT infrastructure to those places. The staff and the administration need immediate solutions when there were problems.

Technical Support Specialist,
Bilge Adam Academy

March 2018 - April 2018 • 1 month

I have started working here after I have completed my training in Bilge Adam. This was very helpful to consolidate my knowledge. I have dealt with the subjects below while I was working.

• Installing, maintaining and managing computers, projections, wireless and cabled network devices in branches
• Supporting the staff and the students in branches
• Inventory tracking, testing and improving current hardware

System and Network Specialty,
Bilge Adam Academy

October 2017 - February 2018 • 5 months

With this full scholarship, 800 hours long course, I have trained in MCSE, CCNA subjects to be a System and Network Specialist.

• Microsoft Windows Client Operating Systems
• Microsoft Windows Server Operating Systems Installation, Configuration and Management
• Virtualization Technologies: Hyper-V, VMware ESXi (VMware vSphere)
• Microsoft Azure, Office 365 product scenarios
• Microsoft Exchange Server Installation, Maintenance, Backup, Migration, Upgrade, Disaster Recovery
• Database Servers: MS SQL, MySQL
• Cisco Network Technologies, Router, Switch & AP Configuration, LAN-WAN Installation & Management
• UTM/Firewall (Sophos, pfSense, Cisco ASAv, Check Point) Content Filtering, 5651 Logging, Domain Integration, Symantec (SEPM)
• Routing/Switching, VLAN, Security Applications (HP, Cisco)
• Point-To-Site, Site-To-Site, DirectAccess
• Storage Units (HP, QNAP, Synology, FreeNAS)
• Windows Server Backup & Restore, Disaster Recovery , Upgrade, Migration
• Active Directory, DNS, DHCP, WDS, WSUS, Group Policy, VPN, File Server, Print Server, IIS Server Role Services Installation, PowerShell Scripting, WAIK, DFS, RRAS
• VPN Installation and Management (IPSec, Site-To-Site, L2TP)